Who we help
Is the West Ottawa HART Hub right for me?
The Hub is for people aged 16 and older who are looking for support with substance use health.
If you are looking for general primary care or social services and do not have substance use concerns, call 2-1-1 to be connected with other community resources.
You do not need
An appointment
A referral
To know exactly what help you need
To commit to treatment
We support people aged 16 and older looking for help with substance use health
You can drop in anytime to ask questions or learn more, even if you prefer to remain anonymous.
If you choose to receive substance use care or treatment, you will be asked to register as a patient and show your Ontario health card. If you don’t have a health card, we can help you get one.
We can answer questions, offer guidance, and connect you with local substance use supports. The choice is yours.
Our services are provided in English and French. Translation services can also be provided.
Family members and caregivers concerned about a loved one aged 16 or older using substances are also welcome. Care is voluntary.
What is substance use treatment?
A member of our team will talk with you about your goals and explain the supports available. Withdrawal management is only one of several options. The choice is yours. It is okay if you are not ready to make decisions right away. A visit can simply be a conversation.
Treatment Options:
Residential or Inpatient Programs: Intensive, 24/7 care.
Outpatient Programs: Structured treatment while living at home.
Medication Treatments: Options such as methadone or Suboxone, usually provided through clinics or pharmacies.
Treatment for cravings.
Managing withdrawal symptoms.
Ongoing support: Peer groups, case management, housing, and community support to help people sustain recovery.
This Hub serves people who live in the area that includes:
Almonte (Mississippi Mills)
Arnprior (McNab Braeside)
Beckwith
Carleton Place
Spencerville (Edwardsburgh Cardinal)
Kemptville (North Grenville)
Western Ottawa
As well as people who are unhoused or don’t have a stable address
Who we don’t serve
We may not be the right service if you are looking for:
a general walk-in medical clinic and do not have substance use concerns.
emergency shelter or housing without substance use support.
emergency psychiatric or medical care. In an emergency, call 9-1-1 or go to the nearest emergency department.
Will I stay overnight?
No. Most people who visit the Hub do not stay overnight.
Many people visit to talk with a doctor, social worker, nurse, peer supporter, or other team member.
Withdrawal management beds are available for some clients, but admission depends on individual circumstances and may not happen the same day.
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Contact
Walk-in, no referral needed
Phone: 613-690-6422
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